Complaints office
This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.
Complaints office for fund investors
of ServiceInvest Kapitalverwaltungsgesellschaft mbH (“ServiceInvest”)
We attach central importance to the satisfaction of our customers. It is therefore important to us to give you the opportunity to express criticism. Against this background, ServiceInvest has set up a complaints office for its fund investors, which they can contact in cases where they wish to make a complaint or express criticism.
If you have criticism and communicate it to us, we will promptly confirm receipt of your complaint and deal with it in a timely manner. We will then inform you of the further procedure regarding your concern. Handling your complaint is, of course, free of charge for you. You may write your complaint in German or English.
By email
Please preferably send your criticism by email to the following address: beschwerdestelle@serviceinvest.de
By post
You may also use the postal route and are welcome to send your criticism to the following address:
ServiceInvest Kapitalverwaltungsgesellschaft mbH
Beschwerdestelle (Complaints office)
Fürstenrieder Straße 61
80686 München
Out-of-court dispute resolution
Irrespective of our complaints office, you may contact the Ombudsman for Investment Funds (Ombudsstelle für Investmentfonds). ServiceInvest participates in its dispute resolution proceedings.
Ombudsstelle für Investmentfonds
Unter den Linden 42
10117 Berlin
info@ombudsstelle-investmentfonds.de
www.ombudsstelle-investmentfonds.de